'spirit of service' in action proves to be worth the call

So I'm paying bills tonight and I notice yet another new long distance charge on my bill from Qwest. Turns out now they charge you $2.99 for just having long distance service even if you don't use it, which we don't, and you probably know that because I've talked about it a couple of times before. You may or may not remember that the reason we use Qwest as a provider is that their $1/mo plan was the cheapest plan I could find and that - according to Qwest - I *had* to have a long distance service even though I don't want it. The whole issue is just stupes.

I debate for a minute and decide that it's worth a quick (ha!) call to Qwest to see what's up with the new charges and to see if I can get onto a different plan that doesn't extort a $3 monthly fee. And HOLY CRAP did everything go well. First, the lady on the phone knew everything and GET THIS it turns out you *don't* have to have a long distance provider if you don't want one. So of course I said "turn that mutha off" and she said "holla!" and I said "woo hoo" and then she said "there'll be a $5 service fee" and I said "guh?" and she said "yep" and I said "that seems lame, I'm just turning it off" and she said "yeah, it kind of is, I'll credit your account $5" and I said "holla!".

Then I asked about bumping-up my DSL speed because I'm getting tired of lagging behind the blistering cable modem speeds they seem to be basically giving away these days and she says that now they offer 1.5Mbs for the same price as my kicked-ass-in-1999 640Kbs line. And then she put in the work order and said that by next Monday I'll be surfing like it's 2002 all over again.

And that's when I decided to take back most of what I've said about the phone company. For now.

i'm sorry, your bill cannot be paid as dialed [doodledee]
thank you sir, may i have another [doodledee]